Conversation Between Shopkeeper And Customer in English: In today’s business, the customer is king. This implies that the business (or in this case – the shopkeeper) must ensure that the customer is treated well and all other interactions that influence their purchase decisions must be analyzed thoroughly. Without customers, the business ceases to exist. Hence, it is of paramount importance that businesses must focus on ensuring that the customer has a good buying experience.
In this article, we shall explore the Dialogue Writing Between Shopkeeper And Customer Conversation in English. We shall also learn what needs to be done, and how to proceed with sales. It is also important that we understand the requirements of the customer and then provide a solution that best suits their needs. Another important point to note is the way a shopkeeper behaves with the customer. Being polite is an important business etiquette that may affect the outcome of a purchase decision. Read on Small Conversation Between Shopkeeper And Customer Dialogue In English.
Guidelines for Shopkeeper – Customer Interaction
Following are a few important tips and guidelines to consider when interacting with a Customer:
- Ensure that you are always polite to your customer
- Try to smile and use a positive tone
- If there are other customers in your shop, politely acknowledge that you will get back to them shortly
- Also, do not try to rush the customers.
- Take time to understand their requirements and suggest the best possible course of action or solution (or product).
- Remember, you want your customers to come back. So treat them with respect and if possible, try to give discounts.
- The shopkeeper must also try to understand new trends or products in the market. This will help them serve their customers better.
Sample Conversation Between A Shopkeeper And Customer
Following is a sample of a brief interaction between a shopkeeper and his customer. We have also implemented the above suggestions and guidelines in this scenario.
Customer: Hi, do you have this processor: Intel i7 10700K?
Shopkeeper: Yes, we do have that product in stock. May I know your requirement, sir?
Customer: Good. I want to build a computer that is capable of streaming. What would be the price for this processor?
Shopkeeper: Sir, the MRP is INR 33,000. But we have a special discount and we are selling this for INR 29,000.
Customer: Okay, but the price on Amazon seemed to be a little lower. It was 28,500 the last time I checked.
Shopkeeper: Sir, the price on Amazon fluctuates every now and then. Also, we provide an extended warranty. You can bring the processor back here if you have any issues with it.
Customer: That sounds nice. What is the total warranty you are giving with this product?
Shopkeeper: Sir, we are giving you a 1-year standard warranty, plus an additional 2 years from our side.
Customer: That sounds good. But what is the final price for this?
Shopkeeper: Sir, it is INR 29,000. This is also with extended warranty
Customer: A small discount would make the deal a little better. Can you do INR 27,000?
Shopkeeper: Sir, we gain just a small margin with the current MRP. But for that price, we would be selling it for a loss.
Customer: Okay, I will pay 28,500. I feel that this is a good deal.
Shopkeeper: Hmm, sir this is still a loss for us, but we will agree on this price. Customer satisfaction is our motto.
Customer: Excellent. Please pack that product. And I was also looking to buy a motherboard for my CPU. Do you have any suggestions? I heard that the Intel z490 motherboard is a good choice.
Shopkeeper: That is indeed a good choice sir, but our most popular motherboard for that processor is the Gigabyte Prime z490. Almost all customers who buy your processor also bought this board.
Customer: Oh, is it? How much is the price for that motherboard?
Shopkeeper: This motherboard costs INR 17, 000. But we will give it to you for INR 15,800.
Customer: That sounds wonderful.
Shopkeeper: Would you want any other component, sir? Like ram, SSD, graphics card?
Customer: No that’s enough. I’ll take those two for now.
Shopkeeper: Thank you, sir. Your total is INR 44,300. We accept cash, credit and debit cards and well as UPI. How would you like to pay, sir?
Customer: I will pay with my debit card.
Shopkeeper: Thank you for your purchase, sir. Please do come back if you need any other components or software. Have a good day.
Customer: Thank you. I will. You too have a good day.
FAQ’s on Conversation Between Customer and Shopkeeper
Question 1.
How do you talk to a customer?
Answer:
Always ensure that you are polite to your customer. Also, try to smile and use a positive tone if possible. Understand the requirements of the customer and suggest a suitable product/ service or solution. And remember that a returning customer is much more valuable than a one-time customer. Hence, try to make the purchase experience a pleasant and memorable one.
Question 2.
What are the responsibilities of a shopkeeper?
Answer:
The responsibilities of a shopkeeper include collecting payments, wrapping purchases, answering customers’ enquiries and providing information for products or for purchase decisions. A shopkeeper also searches for new sales opportunities in their respective markets or finds new potential customers.
Question 3.
What are some examples of customer relationships?
Answer:
Some of the most common customer relationships seen in a business environment include Transactional relationships, long term relationships, and self-service relationships.
Question 4.
What are the qualities of a good shopkeeper?
Answer:
A good shopkeeper is always polite with the customer and understands their requirements thoroughly. They also provide the information necessary to make the right purchase decisions. More importantly, ensuring a pleasant purchase experience for customers is one of the primary goals of a shopkeeper.
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